Deposits, Withdrawals and Account Verification

Grandrush accepts deposits via credit cards, debit cards, prepaid vouchers including Neosurf, and Bitcoin. Credit card deposits are processed instantly, making funds available in your account right away. For other methods, check with Grandrush support if processing time is unclear.

When depositing, log into your Grandrush account, navigate to the Banking section, select your preferred payment method, and specify the amount. The transaction completes quickly for card-based methods. Minimum and maximum deposit limits per payment method are not published, so contact support to confirm any deposit restrictions that may apply to your account.

• Credit and debit cards: instant processing
• Prepaid vouchers (Neosurf): processing time not specified
• Bitcoin: processing time not specified for deposits
• Deposits credited directly to your casino account
• Account currency available in USD and AUD
• Check with support if deposit limits apply to your region or payment method

Grandrush processes withdrawal requests daily with a 48-hour pending period. Payouts to player accounts occur only on Mondays and Thursdays on workdays (excluding public holidays and weekends). After processing, delivery takes 1 to 5 business days depending on your chosen method.

Withdrawals are available via wire transfer, cheque, and Bitcoin (subject to conditions). Wire transfer fees are covered by Grandrush; however, your local bank may charge correspondence fees based on their policy. All withdrawals are free of casino fees. The minimum withdrawal amount is $100.

To withdraw via Bitcoin, you must have made at least 50% of your deposits using cryptocurrency in the cashier during the 3 months leading up to your withdrawal request. This requirement applies even if your current balance contains funds from other deposit methods. If you do not meet this threshold, Bitcoin withdrawal will not be available; use wire transfer or cheque instead.

• Minimum 50% of deposits in BTC over previous 3 months
• Applies to the period immediately before your withdrawal request
• Bitcoin withdrawals: 1–5 business days after 48h pending
• Alternative methods (wire, cheque) available if this rule prevents crypto withdrawal

Grandrush requires identity verification when you open your account and before processing your first withdrawal. Upon account opening, Grandrush will conduct telephonic verification. You must provide a clear photograph of yourself holding one required document—a driver's license, government-issued ID, or passport. Documents must be submitted within 14 days (336 hours) of making a withdrawal request; if not provided by this deadline, your withdrawal amount is reversed back to your casino account.

1. Open your Grandrush account; telephonic verification occurs upon account creation
2. When requesting your first withdrawal, prepare your identity document (driver's license, ID, or passport)
3. Upload a clear photograph of yourself holding the document; your face and the document must be clearly visible
4. Submit documents within 336 hours (14 days) of your withdrawal request
5. Wait for Grandrush to review and verify your identity
6. Once approved, your withdrawal continues processing on the next available Monday or Thursday
7. If documents are not provided within 14 days, your withdrawal is reversed to your account balance

Before you can withdraw any funds, you must meet a 1x deposit turnover requirement—that is, wager your deposit amount at least once on any game. Once this is met, you can request a withdrawal.

If you are withdrawing winnings from an active bonus, withdrawal caps apply. Match deposit bonuses are capped at 10x your deposit, up to a maximum of $10,000. Free spins, no-deposit bonuses, discretionary bonuses, tournament prizes, and loyalty point redemptions all carry a $100 maximum withdrawal limit. Progressive jackpot winnings cannot be withdrawn if won while any bonus is active.

• Turnover requirement: 1x deposit amount on any game before withdrawal
• Match bonuses: max $10,000 (10x deposit, whichever is lower)
• Free spins and no-deposit bonuses: max $100 withdrawal
• Tournament and loyalty redemptions: max $100 withdrawal
• Progressive jackpot wins during bonus play: not eligible for withdrawal
• Withdrawals limited to once per week
• Withdraw only to accounts in your name

Grandrush does not publish specific minimum and maximum deposit or withdrawal limits per payment method on its banking page. If you are unsure whether a deposit or withdrawal amount is allowed for your chosen method, contact support before attempting the transaction. Similarly, standard weekly or monthly withdrawal caps are not detailed in the terms and conditions, so ask support to clarify any tier-based limits that may apply to your account.

• Deposit limits per payment method: not published—contact support
• Withdrawal limits per payment method: not published—contact support
• Account tier withdrawal caps: not listed in standard terms—confirm with support
• Crypto deposit history requirement: verify your deposit history meets the 50% threshold before requesting Bitcoin withdrawal
• Document acceptance: if unsure whether your ID qualifies, ask support before uploading
• Processing delays: confirm expected payout date given your withdrawal request timing (Mon/Thu processing only)