Age and Legal Requirements
Grandrush requires all players to be at least 18 years old. Age verification is part of the account opening process. By creating an account, you confirm that you meet the minimum age requirement and are playing in a jurisdiction where online gambling is permitted.
Account holders found to be under 18 will have their accounts closed immediately, and any funds will be forfeited. Identity verification through government-issued documentation may be requested to confirm your age.
Managing Your Play
Grandrush offers several tools to help you maintain control over your gambling activity. These tools allow you to set boundaries that suit your personal circumstances.
- Deposit limits: Set a maximum amount you can deposit within a chosen timeframe
- Self-exclusion: Request temporary or permanent suspension of your account
- Marketing email removal: Opt out of promotional communications
- Session time awareness: Monitor how long you've been playing
Self-Exclusion
If you decide you need a break from gambling, Grandrush offers self-exclusion. When you request self-exclusion, your account membership is cancelled and you are prevented from accessing the casino. You can contact Grandrush support to arrange this at any time.
Self-exclusion is separate from temporary account closure and is designed to provide a cooling-off period or permanent break from gambling. Funds in your account remain available to you upon account closure, subject to withdrawal policies.
Recognizing Problem Gambling
Problem gambling can develop without warning. Some signs include spending more money or time gambling than intended, chasing losses, borrowing to gamble, or gambling affecting work, relationships, or finances.
If you recognize any of these signs in yourself or someone else, professional support is available. Organizations listed below offer confidential advice and treatment options.
Support and Help Resources
If you or someone you know is struggling with gambling, several organizations provide free, confidential support. These services operate independently of Grandrush:
- Gamblers Anonymous: Support meetings and peer assistance for gambling addiction
- National Council on Problem Gambling: Information and referrals to treatment services
- Gambling Therapy Helpline: Free online therapy and support resources
- HelpingHand/IGC: Counseling and support services
- NetNanny and Gamblock: Software tools to restrict access to gambling websites
Responsible Gambling with Grandrush
Grandrush supports responsible gambling and encourages players to gamble only for entertainment. Bonuses and promotions are optional—never feel pressured to claim or use them. Set a budget you can afford to lose, stick to it, and remember that gambling should remain a form of fun, not a way to make money or solve financial problems.
For questions about your account, available limits, or to discuss your play patterns, Grandrush customer support is available 24/7 via live chat, email, or phone.
faq
How do I set a deposit limit?
Log in to your Grandrush account and visit the Banking or Account Settings section. You can set a maximum deposit amount for your chosen timeframe. Limits take effect immediately and help you stay within your budget.
What is self-exclusion and how do I request it?
Self-exclusion temporarily or permanently closes your account and prevents you from accessing Grandrush. Contact Grandrush support via live chat, email, or phone to request self-exclusion. Your account will be suspended, though funds remain available according to withdrawal policies.
Can I opt out of marketing emails?
Yes. Grandrush allows you to remove your email address from promotional communications. You can update this setting in your account preferences or request it through customer support.
Where can I find help for problem gambling?
Several free, independent organizations provide confidential support: Gamblers Anonymous, National Council on Problem Gambling, Gambling Therapy Helpline, and HelpingHand/IGC. Software tools like NetNanny and Gamblock can also help restrict access to gambling sites.
Is gambling a way to make money or solve financial problems?
No. Gambling should only be viewed as entertainment that costs money, similar to going to a movie. It is never a reliable way to earn income or solve financial difficulties. If you're gambling to cope with money problems or other stress, professional support is available.
